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Extenuating Circumstances Policy Updated 12/1/2021

Effective December 1, 2021, Rendezvous Mountain Rentals is amending their extenuating circumstances’ policy to cover guests with eligible reservations who would be impacted by local and regional closures due to a COVID-19 outbreak in Teton County, Wyoming.  This extenuating circumstances policy will extend to all guest stays less than 30 days and will apply to all reservations made after July 26, 2020 regarding situations in which local or state governmental restrictions for Teton County, Wyoming impact a guest’s ability to access their reservations.  In the event restrictions prevent Rendezvous Mountain Rentals from making a property available for rental the guests (or a portion of their stay) reservation fees would be refunded in their entirety. 

This would include, but not limited to, restrictions in Teton County, Wyoming on travel that prohibits non-resident travel or restrictions in which local or state governmental officials have mandated vacation rental operations shut down. This would include a ban to include non-essential travel which requires a 14-day quarantine for visitors to our valley.  

Given there are no exceptions to these policies under any circumstance, we highly recommend purchasing Trip Cancellation and Interruption Insurance.   We do recommend that all guests read the fine print of the policies prior to confirming as variations exist regarding the extent to which the policies cover COVID related issues.  It is important to note that refunds will not be given if the Jackson Hole Mountain Resort limits operations (e.g. tram and/or gondola shut down) if local travel is permitted.   

This policy will not extend to closures/bans/quarantines in regards to the guest’s origination location (e.g. New York requires a 14-day quarantine, international borders close), if a guest gets COVID and cannot travel, or if the guest is in a mandated quarantine and cannot travel.  In those events, there are insurance policies guests can purchase that will cover that risk.

We're closely monitoring official guidance from local governmental and health authorities, as well as the Centers for Disease Control, in order to support the health and wellbeing of our community and guests.  These policies are subject to change as information emerges.   As the situation evolves, we will continuously evaluate and update this policy. For more information, please review our Response to COVID-19.