You are here

Extenuating Circumstances Policy Updated 11/23/2020

Effective November 23, 2020, Rendezvous Mountain Rentals is amending their extenuating circumstances’ policy to cover guests with eligible reservations who would be impacted by local and regional closures due to a COVID-19 outbreak in Teton County, Wyoming.  This extenuating circumstances policy will extend to all guest stays less than 30 days and will apply to all reservations made after July 26, 2020 regarding situations in which local or state governmental restrictions for Teton County, Wyoming  impact a guest’s ability to access their reservations.  In the event  restrictions prevent Rendezvous Mountain Rentals from making a property available for rental the guests (or a portion of their stay) the total reservation fees would be refunded. 

This would include, but not limited to, restrictions in Teton County, Wyoming on travel that prohibits non-resident travel or restrictions in which local or state governmental officials have mandated vacation rental operations shut down. This would be a ban to include non-essential travel which requires a 14-day quarantine for visitors to our valley.  

This will also include, but not limited to, the closure of JHMR. If JHMR closes in its entirety (not a 2 or 3 day blow down or temporary closure). We will refund a guest’s rental fees (less a 3% processing charge when returned via check- 6% when returned via cc) in the event Jackson Hole Mountain Resort closes in its entirety.  

In the event the mountain closes while you are in residence/Jackson, we will prorate days in which a vacation is cut short if you would be able to access a flight before your reservation concludes.  However, there would not be any refunds while you were still in residence. 

Given there are no exceptions to these policies under any circumstance, we highly recommend purchasing Trip Cancellation and Interruption Insurance.   We do recommend that all guests read the fine print of the policies prior to confirming as variations exist regarding the extent to which the policies cover COVID related issues.  It is important to note that refunds will not be given if the JHMR stays open with limited operations (e.g. tram and/or gondola shut down).  This policy will only be enacted when the JHMR indicates that no guests are allowed to access their services for an extended period due to COVID.

This policy will not extend to closures/bans/quarantines in regards to the guest’s origination location (e.g. New York requires a 14-day quarantine), if a guest gets COVID and cannot travel, or if the guest are in a mandated quarantine and cannot travel.  In those events, there is an insurance policy guests can purchase that will cover that risk.

We're closely monitoring official guidance from local governmental and health authorities, as well as the Centers for Disease Control, in order to support the health and wellbeing of our community and guests.  These policies are subject to change as information emerges.   As the situation evolves, we will continuously evaluate and update this policy.  For more information, please review our Response to COVID-19 on our website.