You are here

Cancellation, Deposit Policies & Fee Information

Cancellation Policy

Cancellations greater than 30 days prior to arrival will be charged a cancellation fee equivalent to 6% on paid deposits.  Reservations cancelled within 30 days (60 days for Holiday) are non-refundable.  There are no exceptions to this policy unless the Extenuating Circumstances Policy is enacted.  Trip Cancellation & Interruption Insurance is recommended.

  • Reducing the number of nights is acceptable prior to 30 days (60 days for Holiday) to arrival.  Within 30 days of arrival, reducing the number of nights is considered a cancellation and the nights are non-refundable.   

  • Changing properties is acceptable prior to 30 days (60 days for Holiday) to arrival.  A $100 Change Fee is applied when changing properties.

  • Changing properties within 30 days (60 days for Holiday) to arrival is considered a cancellation of the original property and a rebooking of new property.  Original reservation would be non-refundable.

  • Adding nights to an existing reservation is acceptable and based on property availability.

  • Extenuating Circumstances Policy will be implemented if traveling is not advised to our county.

  • Holiday policies apply to all reservations with stay dates on or between December 16 to January 3.

  • Seasonal stays or reservations consisting of 30 nights or more require a specific property lease subject to the terms and conditions as specified in that agreement.

Deposit Policy

A deposit equal to 50% of the total balance including all taxes and fees is due at the time of booking.  Remaining balance will be charged 30 days prior to arrival. The following are valid forms of payments: check, ACH, Visa, Mastercard or American Express.  All payments made by American Express or Visa / Mastercard (Greater than $7,500.00) require signed Payment Authorization form.

Trip Cancellation & Interruption Insurance

Available for US residents for 6.95% of the rent total through Red Sky Trip Preserver Insurance.  Insurance can be added anytime prior to final payment.  Trip Insurance offered through RMR has limitations of coverage for issues related to Acts of God; such as COVID-19. The guest is encouraged to read the fine print of the policy and determine if the coverage is sufficient prior to confirming. 

Damage Protection

Required for each property rental, with coverage for accidental damage up to $500 - $1,250.  This one-time fee ($39-$149) is included in all reservations.  Sales tax of 6% applies to this fee.

Cleaning Fees

All reservations have a Departure Cleaning fee ranging from $175 - $1,000 depending on the property. Sales tax of 6% applies to this fee.

Guest Service Fee

All reservations have a Guest Service fee.  Sales tax of 6% applies to this fee.