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The team at Rendezvous Mountain Rentals is committed to providing the utmost safe environment for guests, homeowners, and staff in light of the ever-changing environment impacted by the Coronavirus pandemic. In addition to the information outlined below, our staff has up to date information relating to potential opening dates of our community services, amenities, and attractions (e.g. National Parks).

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For current Jackson Hole information or for answers to any questions you may have, please call our toll-free number at (888) 739-2565 or email lodging@rmrentals.com.

What is Rendezvous Mountain Rentals doing to prevent the spread of Coronavirus?

While RMR has always taken the proper precautions and employed comprehensive cleaning procedures between each guest stay, we have now developed even more rigorous sanitization and disinfection protocols that align with guidelines laid out by the World Health Organization, CDC, and EPA.  Our highly trained housekeepers utilize a detailed checklist that guides each clean in order to ready properties for guest arrival.  Additionally, each vacation rental undergoes a secondary inspection by a housekeeping inspector to confirm that no detail has been missed.  The RMR housekeeping team is undoubtedly the most highly qualified in the valley, with most of the employees having been with RMR for more than 10 years.  Each RMR housekeeping staff member has received extensive training around updated cleaning protocols and appropriate use of required disinfecting products.  RMR uses products purchased through a commercial laundry facility that are confirmed by the CDC. 

Until further notice, RMR is not allowing flexibility in check-in or check-out times unless a minimum of 24 hours space can be provided between guests arrivals. RMR is working with guests, whenever possible, to provide a minimum of 24 hour spacing between reservations. Our cleaning staff is using UV/Electromagnetic Allergen Removal Cleaners to clean soft surfaces within our properties, as well as updated disinfection and sanitation cleaning procedures that align with the Vacation Rental Management Association established guidelines. Additional guidelines for cleaning that occurs while guests are in property will be forwarded prior to arrival. Our team will require that guests be out of property while RMR housekeeping staff clean for such services as daily or mid-stay cleans. Specific information will be provided to guests to ensure that scheduling aligns with their schedule. These additional inspections, updated cleaning protocols, as well as frequent training and review of safety and cleaning expectations reflect just a few ways that RMR demonstrates commitment towards offering not only the safest, but the highest levels of services to our guests.

Communication

The team at RMR has launched a new page on our website that will include up to date information related to COVID-19 and Teton County, WY.  This will include information around access to our adjacent national parks, local and state regulations/guidelines, as well as a list of options for delivery and take out options from our local restaurant.  Our staff will be communicating expectations to our guests prior to arrival as these will change over time.  It will be expected that all of our guests align to community expectations set forth in these communications (e.g. wear masks at grocery stores).  It is imperative that all residents and visitors align to these expectations and new standards to ensure community safety.  Failure to do may result in further restrictions being placed on our businesses and ability to provide vacation rentals in the area.

Commercial Laundering of Linens

Our guests can rest assured knowing that our linens and towels are professionally cleaned in a commercial laundry facility that can provide the high water temperature, soaps, and sanitization needed for proper laundering. Residential machines and over-the-counter laundry soaps are not the proper way to care for linens used for commercial guest accommodations.  Our team has also removed all decorative bedding from properties that will not be laundered after each guest departure.  Our housekeeping team has transitioned to a triple-sheeting method for setting beds in each of RMR’s properties, including washable blankets, to ensure the utmost clean and comfort for each of our guests.

Personal Protective Equipment

The staff at RMR are all equipped with gloves and personal protective equipment to wear when working within our properties and while interacting with guests.  Our company has implemented office strategies that align with local health department recommendations, such as requiring all staff to self-monitor symptoms relating to COVID-19 that includes frequent temperature checks.  All staff at RMR benefit from a robust benefit plan that provides paid sick leave to ensure all staff feel supported to stay home when sick. We believe that all of these precautions, both at the property and office levels, will provide the safest environment as possible for guests to travel with confidence.

Keyless Entry and Commitment to Social Distancing

The team at Rendezvous Mountain Rentals are working to install keyless entry systems in all of our properties by July 2020.  This will provide guests the opportunity for remote check-in that does not require a visit to our office, limiting interactions with our staff.  For any property that does not offer a keyless entry system at the time of arrival,  guests will be contacted prior to their arrival to coordinate timing for RMR staff to drop off keys at the property.  We would like to limit, if not eliminate, the need for guests to access the RMR offices during the COVID crisis.  Masks will be provided to all guests entering RMR offices and expectations for guests to adhere to social distancing guidelines will be enforced.

Updated Cancellation Policy

We understand the need for travel flexibility in today's environment. We want to ensure that your summer travel plans to beautiful Jackson Hole are as flexible as possible, and instill confidence in booking with us. We have changed our cancellation policy to give greater flexibility for your summer plans;

If cancelled 30 days prior to arrival - Guests will only be charged a fee equivalent to 6% of paid deposits.  This fee is to cover credit card processing expectations.

If cancelled within the 30 days - Guests can apply the total cost of reservation for future credit to be used up to one year of original booking.

If cancelled within 14 days prior to arrival - Guests who cancel within this period will be not refund or credit. 

  • Shortening the number of nights is allowed prior to 30 days.  If within 30 days, shortening nights is considered a cancellation and the nights are not refundable, but may be used as a credit. 
  • Changing properties is allowed prior to 30 days.  If within 30 days, switching is considered a cancellation of the original unit and a rebooking of another.
  • Adding nights is allowed if property is available.
  • Our Extenuating Circumstance Policy will be implemented if traveling is not advised in Teton County, WY during your scheduled reservation.  In this event, guests will be offered a refund, less credit card processing fees, for their reservation.

Planning Future Travel

When you are able to once again make travel plans,  vacation rentals are a great option for travelers who want more control over their environment than a hotel might provide. Our team is happy to hold a property for you as you consider your options and confirm travel.  Please reach out to one of our reservation agents for more information.  In a single family vacation rental, guests can limit who is coming and going, limiting exposure to just you and your travel companions.  Guests have the opportunity to prepare food in their own kitchen or coordinate a BBQ on one of our property’s spacious outdoor decks.  Please review our blogs that highlight local activities that support social distancing. Grocery delivery services, transportations and coordinated concierge services are all available to our guests.  Rendezvous Mountain Rentals is here for you when you plan your next vacation to Jackson Hole.

We look forward to welcoming you to beautiful Jackson Hole soon!